Application Support Analyst
360 Lifecycle is a leading FinTech SaaS provider known for delivering innovative financial solutions. We are seeking a highly skilled and dedicated Application Support Analyst to join our dynamic team.
Skills & Experience
- Strong proficiency in some of the following: SQL Server, C#, VB, web development, JavaScript, and jQuery
- Exposure to other relevant technologies and a willingness to expand your skill set
- Strong analytical and troubleshooting skills
- Familiarity with XML and JSON data files
- Ability to work independently and efficiently
- Exceptional written and verbal communication skills
- Capacity to thrive in high-pressure environments
- A solid understanding of object-oriented programming concepts
About 360 Lifecycle
360 Lifecycle was launched into the financial market providing an end-to-end practice management system, that supports mortgage and insurance advisers to grow their business.
Whether it is arranging a mortgage or protecting clients against the unknown; we help businesses and clients succeed.
Responsibilities & Duties
- Bug Fixing and Issue Resolution: Identify, troubleshoot, and resolve technical issues within our FinTech applications. Log and track bug reports efficiently.
- Supporting Business as Usual (BAU): Collaborate with the support team to address and resolve day-to-day operational issues promptly.
- (Some of) Technical Expertise: Utilise your expertise in our tech stack, including SQL Server, C#, VB, web development, JavaScript, and jQuery, to ensure the smooth operation of our applications.
- Data Troubleshooting: Work with XML and JSON data files, troubleshoot data integration issues, and monitor database performance for optimal data integrity.
- Effective Communication: Exhibit excellent written and clear communication skills to document issues, resolutions, and updates effectively.
- Collaborative Team Player: Demonstrate the ability to work effectively in a team environment, utilising good interpersonal and soft skills, and contributing positively to group dynamics.
- Independent Problem Solving: Work autonomously while also fostering teamwork and making informed decisions, especially in high-pressure situations.
- Azure Expertise (Advantageous): Experience or exposure to Azure Blob Storage, Function Apps, Application Insights, and DevOps practices would be a significant advantage in this role.
Our location
Head office
360 Lifecycle, Unit 18B, East Link, Meridian Business Park, Leicester, LE19 1XW
Registered office
12-14 Upper Marlborough Road, St Albans, Herts, AL1 3UR
Opening hours
Monday - Friday 9:00am-5:30pm
Responsibilities & Duties
- Bug Fixing and Issue Resolution: Identify, troubleshoot, and resolve technical issues within our FinTech applications. Log and track bug reports efficiently.
- Supporting Business as Usual (BAU): Collaborate with the support team to address and resolve day-to-day operational issues promptly.
- (Some of) Technical Expertise: Utilise your expertise in our tech stack, including SQL Server, C#, VB, web development, JavaScript, and jQuery, to ensure the smooth operation of our applications.
- Data Troubleshooting: Work with XML and JSON data files, troubleshoot data integration issues, and monitor database performance for optimal data integrity.
- Effective Communication: Exhibit excellent written and clear communication skills to document issues, resolutions, and updates effectively.
- Collaborative Team Player: Demonstrate the ability to work effectively in a team environment, utilising good interpersonal and soft skills, and contributing positively to group dynamics.
- Independent Problem Solving: Work autonomously while also fostering teamwork and making informed decisions, especially in high-pressure situations.
- Azure Expertise (Advantageous): Experience or exposure to Azure Blob Storage, Function Apps, Application Insights, and DevOps practices would be a significant advantage in this role.
About 360 Lifecycle
360 Lifecycle created the software for mortgage and insurance advisers. Whether it is arranging a mortgage or protecting clients against the unknown; we help businesses and clients succeed.
Our location
Head office
360 Lifecycle, Unit 18B, East Link, Meridian Business Park, Leicester, LE19 1XW
Registered office
12-14 Upper Marlborough Road, St Albans, Herts, AL1 3UR
Opening hours
Monday - Friday 9:00am-5:30pm
Benefits
Be part of an award-winning and expanding business with over 6,000 users of our CRM within the financial advice industry.
Competitive salary and bonuses
25 days holiday plus bank holidays
Hybrid working between home and our Leicester office
Access to Perkbox discounts to help employees live and work better
Healthcare and pension scheme
Hours of work 9-5:30, Monday to Friday
