Traınıng
Improve your knowledge
Explore the tools available to you or improve your knowledge on the elements of the system which are most applicable to you.
Manuals
Please click on the buttons to download our training manuals as a PDF.
Training videos
Advisor
Automatic Reviews
Workflow
TCF Questionnaire
Campaign Manager
FactFind
Client Portal
Reporting
Accounts
GDPR
Advisor
Approximately 1 hour
Advisor
Covers the core elements of 360 Advisor such as: diary management,
organising your Hotbox and sale opportunities,
case management and communication tools like sending emails,
texts and letters.
If you would like to book a training webinar please fill out the enquiry form
below and reference the webinar you would like to attend.
Automatic Reviews
Approximately 20 minutes
Automatic Reviews
Covers how automatic system generated reviews are created e.g. mortgage, life & annual
reviews.
How you can create your own ‘servicing arrangement’ and allocate this to your case records and
see
the impact this has on the client/case.
If you would like to book a training webinar please fill out the
enquiry form below and reference the webinar you would like to attend.
Workflow
Approximately 45 minutes
Workflow and Sales Management
This webinar will show you how to use 360 Lifecycle’s Office Admin Pipeline to merge and delete
cases and allow you to manage the overall sale event for example, by manually adding cases/sales,
notes, documents and commission expectations. It is recommended that administrators, sales support
or advisers who carry out their own administration and case tracking attend this webinar.
If you would like to book a training webinar please fill out the
enquiry form below and reference the webinar you would like to attend.
TCF Questionnaire
Approximately 20 minutes
TCF Questionnaire
TCF Questionnaire will demonstrate how to send an electronic TCF (customer survey) questionnaire to
your clients, record TCF results manually where no client email exists and use the TCF reporting
tools available.
If you would like to book a training webinar please fill out the
enquiry form below and reference the webinar you would like to attend.
Campaign Manager
Approximately 30 minutes
Campaign Manager
Covers how to create email and letter templates for use in Campaign Manager, the query building
process and how to export your query results or deliver your clients material through Campaign
Manager.
If you would like to book a training webinar please fill out the
enquiry form below and reference the webinar you would like to attend.
FactFind
Approximately 45 minutes
FactFind
Covers the whole process of data gathering, sourcing and submitting mortgages, protection and GI via
360 Lifecycle’s integrations with our leading partners. See how to use our FactFind to efficiently
manage your clients.
If you would like to book a training webinar please fill out the
enquiry form below and reference the webinar you would like to attend.
Client Portal
Approximately 40 minutes
Client Portal
Demonstrates how to view the information your clients have shared via 360 Lifecycle. This includes
changes to their financial situation so you can offer a faster and more effective service, helping
them to plan for the future.
If you would like to book a training webinar please fill out the enquiry form below and reference
the webinar you would like to attend.
Reporting
Approximately 45 minutes
Reporting
Demonstrates how to effectively manage your company. Our reporting and Performance Explorer
functionality gives you complete control over your company enabling you to have the latest
information on the performance of your business. See how to report on your company’s written,
completed and banked performance. Analyse historical sales and KPI data, identify trends, training
gaps and needs.
If you would like to book a training webinar please fill out the enquiry form below and reference
the webinar you would like to attend.
Accounts
Approximately 1 hour
Accounts
Demonstrates how to simplify your payment processes. With its help, you can easily administer
commissions, organise payments to advisers and the company, and set up business partner rates.
Illustrates how to view the entire commission process, from the initial entry in the FactFind to the
final payment to the corresponding adviser or introducer/business partner.
If you would like to book a training webinar please fill out the enquiry form below and reference
the webinar you would like to attend.
GDPR
GDPR
We try hard to ensure a fair balance between your personal privacy, whilst ensuring you obtain full value from our site and learn of things you are likely to be interested in.
The General Data Protection Regulation (GDPR) places new responsibilities on intermediaries regarding the processing of client data. We’ve provided functionality allowing businesses to define and collect consent for specific data processing activities as well as handling subject access requests.
Video tutorials
How to configure the GDPR consent portal (for initial configuration and management)
Sending GDPR consent forms (for advisers and administrators)
Webinar enquiry
Fill out the form and we will contact you as soon as possible. To speak with support please use our live chat.
